Introduction
These general terms and conditions apply to all agreements entered into with Graftpoint Netherlands B.V. in the broadest sense of the word.
Clinic: Graftpoint Netherlands B.V. (Chamber of Commerce number: 96266368, branch number: 000061604178) has its registered office in Capelle aan den IJssel and applies the following General Terms and Conditions to its services:
1. Definitions
2. Exceptions to the general terms and conditions
Deviations from these general terms and conditions are only valid if Graftpoint Netherlands B.V. has expressly agreed to them in writing. The patient expressly waives the applicability of their own general terms and conditions.
3. Results of medical treatment
All medical treatments carried out by BIG-registered physicians of Graftpoint Netherlands B.V. constitute an obligation of effort, not an obligation of result.
4. Results of cosmetic treatment
Cosmetic treatments are also based on an obligation of effort. No guarantee can be given regarding results or an uneventful course. Complications such as infections or bruising may occur. Corrections or touch-ups, if necessary, may involve additional costs.
5. Performance of the treatment agreement
Graftpoint Netherlands B.V. will carry out treatments in accordance with the guidelines of the Health and Youth Care Inspectorate (IGJ) and the Dutch Society for Cosmetic Medicine (NVCG). Work may be outsourced to third parties without the prior consent of the patient.
6. Confidentiality
Graftpoint Netherlands B.V. maintains confidentiality regarding confidential patient information. Disclosure is only possible if required by law. Data may be used anonymously for statistical purposes.
7. Information for presentation purposes
Information about patients is only used for presentation purposes after written consent from the patient.
8. Liability for personal belongings
Graftpoint Netherlands B.V. is not liable for damage to or loss of the patient’s personal belongings.
9. Cancelling an appointment, no-show or default
In the event of a no-show for surgical treatments, a deposit of €250 will be charged and will not be refunded. For appointments made via vouchers, the right to treatment lapses without refund.
10. Unforeseen circumstances
Force majeure, such as staff shortages, pandemics or supply problems, may lead to the suspension or dissolution of the treatment agreement without compensation.
11. Identity and provision of information
Patients must provide a valid proof of identity and a medical questionnaire. In the event of non-compliance, the treatment agreement may be suspended.
12. Termination or suspension of the treatment agreement
In the event of improper behaviour by the patient towards Graftpoint Netherlands B.V., its employees or other patients, the treatment agreement may be terminated.
13. Payment for the treatment
Deposits must be paid 14 days before the treatment. The remaining amount is paid on the day of the treatment (debit card or cash). Health insurance contributions must be reclaimed by the patient themselves.
14. Deposit for surgical treatments and suspension of treatment
Deposits for surgical treatments are non-refundable. In the event of non-payment, the treatment will be suspended.
15. Failure to pay
In the event of non-payment, judicial and extrajudicial collection costs will be charged.
16. Collection of payments
After a second reminder and continued non-payment, the claim will be transferred to a collection agency. The costs of this are entirely at the expense of the patient.
17. Price changes
Graftpoint Netherlands B.V. reserves the right to change its rates. New rates apply from the date of publication. Current quotations remain valid within the stated quotation period.
18. Set-off
Set-off of costs by the patient is not possible, unless otherwise agreed by Graftpoint Netherlands B.V.
19. Liability of Graftpoint Netherlands B.V.
The liability of Graftpoint Netherlands B.V. is limited to the amount paid out by its liability insurance or, if this does not apply, the invoice amount.
20. Liability for damage covered by insurance
Damage covered by other insurance policies does not fall under the liability of Graftpoint Netherlands B.V.
21. Liability in the context of business or professional activities
Damage resulting from missed working days or loss of professional activity is not compensated by Graftpoint Netherlands B.V.
22. Handling of complaints
Graftpoint Netherlands B.V. is affiliated with the recognised complaints and disputes committee DOKh, in accordance with the Wkkgz (Healthcare Quality, Complaints and Disputes Act) guidelines. Complaints can be submitted in writing or via the website.
23. Treatment agreement
The treatment agreement is binding as soon as it has been signed by both parties. Graftpoint Netherlands B.V. may have the treatment carried out by another qualified practitioner.
24. Disputes are governed by Dutch law
Dutch law applies to all agreements between the patient and Graftpoint Netherlands B.V. Disputes will be settled by the competent court in the district of Rotterdam.
For more information, please contact Graftpoint Netherlands B.V., located at Kanaalweg 3-7, 2903 LR Capelle aan den IJssel.
This is an English translation of the Dutch general terms and conditions. In case of any discrepancy, the Dutch version prevails.
